Last updated: October 2026
Infinity Homes Limited (“we”, “us” and “our”) respects your privacy. This policy explains how we collect, use and share personal information through infinityhomes.co.nz and when you contact us about our properties or services.
When you contact us, we may collect your name, email address, phone number, property preferences and any other information you choose to provide.
We collect this information through website enquiries, email, telephone calls, meetings and social media enquiries.
Providing this information is voluntary. Without sufficient contact details, we may be unable to respond to your enquiry or arrange a viewing.
If we receive personal information about you from another person or organisation, we will take reasonable steps to tell you about the collection and how we will use it, unless an exception under the Privacy Act 2020 applies.
We use your information to:
We may share relevant information with our authorised sales representatives and service providers who help us manage enquiries, maintain our website, deliver communications or manage advertising.
We may also share information where you authorise us to do so, or where disclosure is permitted or required by law.
Our use of Meta’s advertising tools is explained below.
Our website uses Meta Pixel, an advertising tool provided by Meta, which operates Facebook and Instagram.
The Pixel uses cookies and similar technology to collect information about visits to our website. This may include your IP address, browser and device information, cookie identifiers, pages visited and actions taken, depending on how the Pixel is configured.
We use this information to measure advertising results, improve our campaigns and show relevant advertising to people who have visited our website.
Information collected through the Pixel is shared with Meta. Meta may associate it with your Facebook or Instagram account and use it for its own purposes, as described in the Meta Privacy Policy.
You can manage cookies through your browser settings and manage how Meta uses information from other websites through Meta’s privacy and advertising settings. These settings provide different controls and may not prevent all information from being collected.
We take reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure.
We keep personal information only for as long as it is needed for the purposes described in this policy or to meet legal requirements. When it is no longer needed, we securely delete it or remove identifying details.
Some service providers, including Meta, may process information outside New Zealand. Where information is disclosed overseas, we will meet the applicable requirements of the Privacy Act 2020. We remain responsible for information processed by providers acting solely on our behalf.
You can ask to access the personal information we hold about you or request a correction. We may need to verify your identity before responding.
For privacy enquiries, access requests, corrections or complaints, contact:
Privacy OfficerIf we cannot resolve your concern, you can contact the Office of the Privacy Commissioner.
We may update this policy as our services or privacy practices change. The latest version will be available on our website.